A NEW ERA IN FRAGRANCE 〜 COMPLIMENTARY SHIPPING FOR PURCHASES OVER $100
SHIPPING POLICY
Shipping will be calculated during checkout. Please note that we strive to dispatch your order as promptly as possible. Every effort is made to ensure your order is securely packed and clearly labeled. Once your order is handed over to the couriers, any delays that may arise are beyond our control. International shipments typically take longer than domestic ones, and delays can occur at customs or international airports. When ordering to or from overseas, please consider extended shipping times. If you experience a delay with your order, we're here to assist you with further tracking details and can also initiate an inquiry on your behalf. You may also need to initiate your inquiry, and in the event of delivery disputes or delays, it is the customer's responsibility to engage with Australia Post or the relevant courier. HIERO does not refund freight fees. We do not offer exchanges or refunds for change of mind. We only provide exchanges or refunds for damaged or incorrectly sent items. If such an issue arises, please notify us within 7 days of receiving your order, and our team will work swiftly to resolve the matter.
EXCHANGES & RETURNS Please check all products within 7 days of their arrival for any breakages or damage. We can only offer an exchange or refund due to damaged items during this time. Please note we must see a photo of the damaged items in order to discuss an exchange or refund. If this unfortunately occurs, we’ll gladly accept the return of an unused item if notified within 7 business days (domestic returns) or 18 days (international returns) of purchase. All items should be returned in their original condition. We do not offer an exchange or refund due to a change of mind. Sale items: please note, there are no exchanges or refunds on sale items. Any disclaimer added to a sale listing is to be understood prior to purchasing as this may detail the reasons for the reduced price. Please consider this before your purchase.
PRIVACY POLICY This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from hiero.com.au (the "Site").
PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the specific web pages or products you view, referral websites, and your interactions with the Site. We refer to this automatically collected information as "Device Information." We collect Device Information using technologies such as cookies, log files, and web beacons. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information." When we mention "Personal Information" in this Privacy Policy, we're referring to both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information we collect to fulfill orders placed through the Site, communicate with you, screen orders for potential risks or fraud, and provide you with information or advertising related to our products or services. We use Device Information to help screen for potential risk and fraud, improve and optimize our Site, and assess the success of our marketing campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it, such as Shopify and Google Analytics. We may also share your Personal Information to comply with applicable laws or regulations, respond to legal requests, or protect our rights.
BEHAVIORAL ADVERTISING
We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you.
DO NOT TRACK
We do not change our data collection practices in response to Do Not Track signals from your browser. YOUR RIGHTS If you're a European resident, you have the right to access, correct, or delete your personal information. If you'd like to exercise this right, please contact us.
DATA RETENTION
We'll retain your Order Information unless you request deletion.
CHANGES
We may update this Privacy Policy to reflect changes in our practices or for other reasons.
CONTACT US
For more information about our privacy practices, questions, or complaints, please contact us at info@hiero.com.au or by mail at:
HIERO Level 1/23 Kerr Street, Fitzroy, VIC 3065 Australia
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™